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Legal Shuttle Terms & Conditions

Ncc & Private Taxi service regulation

User behavior during rental service with driver :

  • For rental services with driver, excluding transfers, an hourly rate it's applied.
  • For non-urban direct transfers from one location to another, the fare is calculated with the cost per kilometer plus possible hours of stop or wait.
  • Each passenger can carry with him up to 2 suitcases. Every surplus of luggage for example: ski, snowboard, bycicle, medical equipment ecc., needs to be declared at the time of booking, to avoid that the car is not suitable for this transport. Baggage that is ruined, wet, or that may preclude security, will not be taked.
  • Legal Shuttle Ncc Verona undertakes to make its vehicles or vehicles driven by external collaborators arrive in good time at the dates of departure and / or arrival at destination. Will not be held responsible for delays due to exceptional causes (traffic, accidents, events, aircraft or train delays).
  • The transport of passengers is entirely covered by the insurance that Legal Shuttle Ncc Verona has stipulated for its own vehicles with third parties.
  • Passenger properties are instead transported entirely under the responsibility of the passenger who declares the property at the time of boarding.
  • Check at the departure the correspondence of your luggage, responsibility for losses or damage can not be accepted.
  • All the transported objects travel under your responsibility.
  • If Legal Shuttle Ncc Verona proves impossible to transport passengers to their booked and paid destination for its own means under its own control, it will organize the transfer by external means (TAXI, Rental with Driver) and then reimburse the customer for the cost of this transport upon presentation of receipt / invoice.
  • The reimbursement for the transfer can not exceed the rates in force for the same section agreed.
  • Legal Shuttle Ncc Verona can be held responsible for any cost and losses due to delays and errors attributable directly to our skills, in this case a refund will be limited to € 100.00 per booking.
  • Legal Shuttle Ncc Verona reserves the right to change parts (or all) of these agreements at any time without giving prior notice to customers, members, tour operators or agencies.
  • It's mandatory to the customer to communicate within 5 working days any problems caused by disservices or failures directly attributable to our work. We will take action to quickly resolve any inconvenience and loss in full customer satisfaction.
  • These conditions of transport and all the services connected to them comply with the laws that regulate the sale of services in Italy, to guarantee the protection of the passenger and his baggage.

User behavior during the rental with driver service

Users of the rental service are prohibited from:

  • Smoking cigarettes and electronic cigarettes during transport.
  • Throw objects from both stationary and moving vehicles.
  • Dirtying, contaminating or damaging the vehicle. Eating in the car is also denied.
  • Claim the transport of pets without first making arrangements with the charterer and all the necessary measures to avoid damage or the car's contamination.
  • Demand that the transport be made in violation of the safety and behavior rules provided by the current Highway Code.

Right to cancel the reservation of the car rental service with driver and supplementary services

The customer can cancel the reservation by calling (+39) 3703037077 or sending an e-mail to verona@legalshuttle.it 

  • Cancellations received from 10 to 5 days before the start of the service will incur a penalty equal to 30% of the service cost.
  • Cancellations received from 4 to 2 days before the start of the service will incur a penalty equal to 50% of the service cost.
  • Cancellations received from the day before the start of the service will incur a penalty equal to 100% of the service cost.
  • In the event of a canceled flight or a flight delay of more than 30 minutes upon departure, the customer is required to notify our reservations number (+39 370 3037077) so that we can guarantee a member of our staff will be available upon arrival.
  • Failure to send the canceled delay or flight notice excludes the right to have the vehicle available in case of delayed or delayed arrival and a 100% penalty will be applied to the total amount of the service. The meet&greet at the airport is guranteed for free till maximum of 50 minutes, starting from the flight landing. After 50 minutes the company will have the right to apply €60/h per vehicles.

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Legal Address

Via Monte Pastello 9 – 37020
Cerro Veronese, ITALY

Head quarter Address

Corso Porta Borsari 1 – 37121
Verona, ITALY

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